Intelectual training

Our R.O.I. on HR solutions
for hospitality industry in Norway

Intelectual training

Our R.O.I. on HR solutions for hospitality industry in Norway

Since 2007 this business allow us to provide custom-tailored solutions for your business.

Intelectual training services

Collaborating with our clients over the long-term enables us to gain a deeper understanding of their values, company culture, and organizational processes.
With this knowledge, we can create custom-tailored training solutions for you, including:

  • Hotel process setting
  • Team onboarding processes
  • On-site hotel staff team building trainings
  • Employer branding for hotels
  • Building hiring pipeline processes

These trainings are designed individually from small and family owned boutique hotels, to hotel chains and hotel operators’ teams.

Hospitality is much more than just service. It’s creating personal experience for your guests.

 

What your team will learn

  • Personalised guest experience – skill set training to fit your business and secure consistent, memorable guest experiences for longer stays and returns.
  • Operational standards – increase sales revenue and improve speed, clear guidelines and high-quality service consistency in venues.
  • Sales and services psychology – to recognize psychological portraits of the guests, communicate accordingly with clarity and in the right tone for every guest and also learn to upsell.
  • Teamwork & Leadership Development – foster a supportive, high-performance team culture, communication flow between kitchen and service staff.
  • Crisis management techniques – to be prepared and handle every situation stress-free with composure and knowledge.
  • Leadership team support – implementing KPIs and motivational system, guest review management, ongoing follow-up support based on organizational needs.

Who is this training made for: bartenders, waiters/waitresses, runners, receptionists – and it’s useful for the management team that wants to ensure smooth processes.

Why Businesses Choose This Programme

  • 15 years of expertise in hospitality, training teams across London’s premium high-street brands and Michelin-recommended venues throughout Europe.
  • Training developed with professionals in sales, customer care, hospitality operations, recruitment, and psychology
  • Custom duration from 1–3 day seasonal onboarding to full long-term programmes
  • Onsite, in-person training for maximum engagement, retention, and real-time lasting improvement
  • Immediate, visible results in guest experience, team performance, and sales growth

Onsite training – custom hospitality advantages.

  • Real interaction, real improvement – staff learn best by doing. In-person coaching allows immediate practice, correction, and confidence building.
  • Stronger engagement & retention – face-to-face sessions keep teams focused, energised, and connected—far more impactful than online modules.
  • Instant feedback & coaching – trainers can quickly refine tone, body language, and service style on the spot.
  • Team bonding in real time – in-person training strengthens teamwork, communication, and shared hospitality standards.